BOOKING POLICY

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  • Clients must arrive 5 minutes early to all appointments to ensure that the appointment commences on time and that you receive the full duration of your scheduled appointment time. If you are running late the clinic reserves the right to shorten your treatment time to ensure that our therapists are not late for their following appointment.

  • You can book online at any time, our system allows you to book an appointment on the same day.

  • We require you to 'confirm' your appointment, by replying to the text message you are sent the day before. If you do not confirm your appointment, we will attempt to contact you one more time. If we do not hear from you within 2 hours your appointment will be cancelled. Please make sure your mobile phone number is up to date.

CANCELLATION POLICY

We understand that you may need to change your booking, we ask that you provide us with as much notice as possible to ensure other clients receive an appointment. At our clinic we have made it simple to cancel an appointment, you can either phone the clinic or text back to your confirmation text 'Y' 'reschedule' or 'cancel'

  • Clients who "no show" to 3 appointments will be required to pre-pay appointments in full if they would like to continue to attend our clinic. Our time is valuable and due to the busy nature of the clinic we have a waiting list most days.

As a courtesy, we do text or email to confirm the date and time of your appointment, the day before your scheduled appointment.

 

PAYMENT POLICY

  • We accept Eftpos, Visa, MasterCard, Cash. We do not accept American express or Diners Cards.

  • All treatments preformed the day must be paid in full that day.

REFUND POLICY

We do not refund product purchases for change of mind, please choose carefully.

 

GIFT VOUCHER POLICY

Gift Vouchers are non-refundable and our gift vouchers have no expiry date. Gift vouchers must be presented in order to be redeemed and cannot be redeemed for cash.

**Our gift vouchers cannot be used in conjunction with any other portion or offer within the salon, must be used of full priced services and products.

 

PRICING POLICY 

We reserve the right to alter prices without further notice. Treatment prices may vary from client to client based on their individual treatment needs and personalised treatment packages purchased.

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